Shipping & Returns Policy
Contact Us: For any inquiries or support, please reach out to us at Contact Us – Indigo
📦 Shipping Policy
Shipping Cost:
We offer FREE SHIPPING on all orders, worldwide!
Processing Times:
• Regular items: Usually dispatched within 1-3 business days
• Personalized items: Please allow 3-5 additional business days for custom crafting
Estimated Delivery Times:
• 🇺🇸 USA: 7–10 business days
• 🇬🇧 UK: 5–10 business days
• 🇨🇦 Canada: 8–15 business days
• 🇦🇺 Australia: 8–20 business days
• 🇪🇺 Europe: 6–15 business days
• 🌍 Rest of the world: 5–25 business days
Important Notes:
• All delivery times are estimates and begin after your order has been dispatched.
• Delivery may be affected by customs, weather, or local carrier delays.
• Orders placed near holidays may experience longer delivery times.
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🔍 Order Tracking
Tracking information will be sent via email once your order has been processed.
Please allow 1–3 business days for tracking to update.
You are responsible for tracking your order and complying with any customs requirements in your country.
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❌ Lost, Stolen, or Returned Packages
• If tracking shows your package was delivered but you haven’t received it, please contact your shipping carrier first.
• If your package is marked as “return to sender” or “unsuccessful delivery”, we do not offer refunds or replacements.
• We are not liable for lost or stolen packages.
• If your package hasn’t arrived after 30 days, please contact us at Contact Us – Indigo
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💸 Duty & Tax
Most orders won’t incur duty due to their value, but buyers are responsible for any applicable import taxes or customs fees in their country.
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❗️ Order Cancellations
You may cancel your order within 1 hour of purchase.
After this time, your order will be processed and cannot be cancelled.
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📦 Returns & Refunds
Return Conditions:
• If you wish to return an item, please contact us first at Contact Us – Indigo before sending anything back.
• Returns sent without prior contact will not be accepted or refunded.
• Our return facility address is different from our sender address. Please do not return to the shipping label address.
Non-Returnable Items:
• Personalized items (e.g., engraved bracelets) cannot be returned or refunded.
• Items purchased on sale or at a discounted price are final sale and non-refundable.
Return Eligibility:
• Full-priced, non-personalized items may be returned within 14 days of delivery, provided they are unused and in original condition.
• Return shipping costs are the responsibility of the customer unless the item is faulty.
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Have questions?
📧 Contact us anytime at Contact Us – Indigo