Refund policy
📦 Returns & Refunds
Return Conditions:
 • If you wish to return an item, please contact us first at Contact Us – Indigo before sending anything back.
 • Returns sent without prior contact will not be accepted or refunded.
 • Our return facility address is different from our sender address. Please do not return to the shipping label address.
Non-Returnable Items:
 • Personalized items (e.g., engraved bracelets) cannot be returned or refunded.
Return Eligibility:
 • Non-personalized items may be returned within 14 days of delivery, provided they are unused and in original condition.
 • Return shipping costs are the responsibility of the customer unless the item is faulty.
Returns:Â Store credit for sale items. Refund for full-price items. Custom items non-returnable.
Shipping Protection Add-On
For added peace of mind, we offer optional shipping protection at checkout.
- Coverage Limit: Protects lost or stolen packages up to $250 USD.
- Resolution: If your protected order is lost, stolen, or never delivered, you are eligible for a free replacement (or a refund, if you prefer).
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What is covered:Â Applies to shipments that are:
- Marked as lost by the carrier, or
- Never delivered to you, or
- Reported as stolen (including after the carrier marks the package as delivered).
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Exclusions: Does not cover:
- Packages delivered to the wrong address due to incorrect customer information at checkout
- Orders above the coverage limit of $250 USD
- Customer ordering errors (wrong item, size, color, etc.).
- Claim Window: Claims must be filed within 14 days of the estimated delivery date.